Refund policy

If something isn't right, we'll make it right. We hand-pour every order in Sarasota and hope you love what arrives. If you don't, here's exactly how returns, refunds, and exchanges work.

Returns and exchanges
Unused items in their original packaging can be returned or exchanged within 30 days of purchase. Items must be in the condition you received them. Return shipping is covered by you. We recommend a trackable, insured service so you have proof of dispatch. The item is your responsibility until it reaches us. We can't take responsibility for anything lost or damaged in transit.

Damaged or defective on arrival
If your order arrives broken or something is wrong with it, email us within 30 days and we'll send a replacement. Return shipping is on us in that case. A photo helps us sort it out quickly.

Refunds
Once we've received and approved your return, your refund is issued to your original payment method. Please allow several business days for it to appear. If it's been longer than expected, check with your bank or card provider first. Processing times vary on their end. Gift cards are final sale and not eligible for return or refund.

How to start a return or exchange
Email shop@bettyblu.com with your order number and what you'd like to return or exchange. We'll reply with return instructions and confirm the next steps for your order. Ship the item within 30 days of purchase, unused and in its original packaging.

Questions before you start a return? Email shop@bettyblu.com and we'll walk you through it.